Privacy Policy

How we collect, use, and protect your information.

Last updated: June 23, 2026

Information you provide

  • Contact details (name, email, phone, state)
  • Order details and any information you choose to share
  • Payment and billing details (processed by secure third-party processors)
  • Communications and preferences

Collected automatically

  • Usage and device data
  • Cookies and similar technologies
  • Process, fulfill, and ship your orders
  • Provide support and service communications
  • Send educational content and, with consent, marketing (opt out anytime)
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations

If you choose to share information about your goals or interests, we apply appropriate administrative, technical, and physical safeguards and share it only with the service providers that help us operate, or as permitted or required by law.

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Your dataWe do not sell your personal information. Vendors that handle it are bound by appropriate agreements and may use it only to provide services to us.

If you opt in, we may send text messages such as appointment, order, and account notifications and (with separate consent) promotional messages.

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Consent controlsSMS consent is optional and never pre-checked. Message frequency varies; message/data rates may apply. Text HELP for help or STOP to opt out.

We do not sell or share your phone number or SMS consent data with third parties for their own marketing.

We do not sell your personal information. We share it only with service providers acting on our behalf (e.g., payment, shipping, analytics, messaging), or when required by law, to protect rights and safety, or in a business transfer.

We use industry-standard safeguards including encryption in transit and access controls. We retain information as long as needed to provide the Services, meet legal obligations, and resolve disputes.

  • Access, correct, or request deletion of your information (subject to legal retention)
  • Opt out of marketing
  • Request a copy of your data

To exercise any right, contact support@maddoxresearch.ai. California (CCPA) and EEA (GDPR) residents have additional rights, including the right to opt out of any sale of personal information — which we do not do.

The Services are not directed to anyone under 21, and we do not knowingly collect their information. Contact support@maddoxresearch.ai if you believe a minor provided us information.

We may update this policy; material changes will be posted with an updated "Last Updated" date. Questions or requests: support@maddoxresearch.ai.

Questions? Email support@maddoxresearch.ai.